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How to Say 'I Don't Understand' in English: 18 Natural Phrases

By SandorUpdated: November 5, 2026⏱ 9 min read

Quick Answer

The most direct way to say you do not understand in English is 'I don't understand.' In many real conversations, though, speakers use softer and more specific phrases such as 'Could you explain that again?' or 'I'm not following' to sound polite and keep the conversation moving.

The simplest way to say you do not understand in English is “I don't understand” /aɪ doʊnt ˌʌndərˈstænd/. It is correct in almost every situation, but English speakers often choose a softer phrase that explains what they need: repetition, a slower explanation, a definition, or an example. Saying exactly what is unclear makes conversations easier for everyone.

English is used by roughly 1.5 billion people worldwide when first- and second-language speakers are counted, according to Ethnologue. It has official or special status across dozens of countries, so clarification habits vary by region, workplace, and relationship. Still, the phrases below work reliably in international English conversations.

If you are also building your basic conversation toolkit, start with natural English greetings. Knowing how to ask for clarification is just as useful as knowing how to introduce yourself.

EnglishPronunciationFormality
I don't understand.eye DOHNT un-der-STANDpolite
I don't quite understand.eye DOHNT kwyte un-der-STANDpolite
Could you explain that again?kood yoo ik-SPLAYN that uh-GENpolite
Could you say that again, please?kood yoo SAY that uh-GEN pleezpolite
I'm not following.eyem not FOL-oh-ingpolite
I don't get it.eye DOHNT GET itcasual
What do you mean?wut doo yoo MEENcasual
Could you clarify that?kood yoo KLAR-uh-fye thatformal

Two adults practice English at a café table, with one puzzled learner raising a hand and another person explaining beside an open notebook, headphones, a globe, and language-learning icons.

Choose the phrase based on the problem

“I don't understand” can mean several different things. Maybe you did not hear the speaker. Maybe you heard every word but do not know one expression. Or perhaps the explanation is too fast or the reasoning is confusing.

A useful rule is simple: name the problem, then ask for the solution. This is more effective than repeating “I don't understand” several times.

If the problem is...Ask for...Natural English phrase
You did not hear the wordsRepetitionCould you say that again, please?
The speaker is too fastSlower speechCould you speak a little more slowly?
One word is unfamiliarA definitionWhat does that word mean?
The idea is confusingA clearer explanationCould you explain that another way?
The steps are unclearAn example or demonstrationCould you show me an example?
The logic is unclearA step-by-step explanationCould you walk me through that?

This is a pragmatic skill, not only a grammar skill. Brown and Levinson’s work on politeness explains why indirect requests often protect both speakers’ social comfort. A phrase such as “Could you clarify that?” signals cooperation, while “That makes no sense” can sound confrontational.

The most useful phrases

I don't understand.

“I don't understand” /aɪ doʊnt ˌʌndərˈstænd/ is clear, neutral, and safe. It works when a teacher gives an instruction, a stranger gives directions, or a coworker explains a task.

Use it when the entire message is unclear. Add a question afterward if possible, because the speaker may not know whether to repeat, slow down, or give an example.

Polite

/eye DOHNT un-der-STAND/

Literal meaning: A direct statement that the meaning is unclear.

“I'm sorry, I don't understand. Could you explain the last part again?”

I'm sorry, I don't understand. Could you explain the last part again?

🌍

Appropriate in most situations. Adding 'I'm sorry' or a follow-up request makes it sound gentler in formal contexts.

I don't quite understand.

“I don't quite understand” /aɪ doʊnt kwaɪt ˌʌndərˈstænd/ is a softer version. The word “quite” reduces the force of the statement: you may understand part of the message, but not enough to respond confidently.

This phrase is excellent in professional settings. It avoids sounding as if the speaker has failed completely, while still asking for help.

Formal

/eye DOHNT kwyte un-der-STAND/

Literal meaning: I understand some of it, but not fully.

“I don't quite understand how the new process affects our deadline.”

I don't quite understand how the new process affects our deadline.

🌍

Common in meetings, emails, classrooms, and customer-service conversations. It is more tactful than a bare 'I don't understand.'

I'm not following.

“I’m not following” /aɪm nɑt ˈfɑloʊɪŋ/ means you cannot follow the sequence of an explanation, argument, story, or calculation. It does not usually mean that you failed to hear someone.

Imagine a colleague explaining five steps in a project. You understand each individual word, but you cannot see how step three leads to step four. “I’m not following” is the natural response.

Polite

/eyem not FOL-oh-ing/

Literal meaning: I cannot follow the logic or sequence.

“I'm not following. Why does the total change after we add the tax?”

I'm not following. Why does the total change after we add the tax?

🌍

Often used in discussions and meetings. Follow it with a specific question to make your request easy to answer.

Could you say that again, please?

“Could you say that again, please?” /kʊd ju seɪ ðæt əˈɡɛn pliz/ asks for repetition. You probably missed the sound, were distracted, or could not hear clearly because of background noise.

Do not use this phrase if you heard the sentence but did not understand its meaning. In that case, “Could you explain that again?” is better.

English learners often need this distinction while working with numbers, dates, prices, and addresses. For extra practice with number pronunciation, see our guide to numbers in English.

Polite

/kood yoo SAY that uh-GEN pleez/

Literal meaning: Please repeat the same words.

“Could you say that again, please? I didn't catch the street name.”

Could you say that again, please? I didn't catch the street name.

🌍

A standard polite request in any English-speaking setting. 'I didn't catch that' is another natural way to explain why you need repetition.

Could you explain that another way?

“Could you explain that another way?” /kʊd ju ɪkˈspleɪn ðæt əˈnʌðər weɪ/ asks the other person to change their explanation, not merely repeat it. This is one of the best phrases for school, work, and customer support.

You can also ask for an example: “Could you give me an example?” Examples turn abstract vocabulary into something concrete.

Celce-Murcia and her coauthors emphasize that successful communication involves interactional strategies, not only accurate individual sounds. A calm request for reformulation is one of those strategies: it repairs a misunderstanding before it becomes a larger problem.

Could you clarify what you mean?

“Could you clarify what you mean?” /kʊd ju ˈklærəfaɪ wʌt ju min/ is formal and precise. Use it when a statement is ambiguous, vague, or open to two meanings.

For example, if someone says, “We need this soon,” you could ask, “Could you clarify what you mean by soon?” You are not saying their English is wrong. You are asking for a usable detail.

This phrase is particularly valuable in written communication. In an email, write: “Could you clarify whether you need the report today or by Friday?” A specific alternative makes it easier to get a direct answer.

I don't get it.

“I don't get it” /aɪ doʊnt ɡɛt ɪt/ is common, relaxed, and conversational. It means “I don't understand,” but it is less appropriate for a formal meeting or an important email.

Use it with friends, classmates, siblings, or familiar coworkers. It is especially common after a joke, film plot twist, or confusing social-media post.

Casual

/eye DOHNT GET it/

Literal meaning: I do not understand the idea, joke, or situation.

“I don't get it. Why is everyone laughing at that joke?”

I don't get it. Why is everyone laughing at that joke?

🌍

Natural among friends and in casual speech. Avoid it in highly formal situations, where 'I don't quite understand' sounds more professional.

Many jokes depend on cultural references, double meanings, or pronunciation. Watching dialogue-rich scenes can help you notice when characters say “I don't get it” and how others explain the joke. Try the titles in our best movies to learn English guide and replay short scenes rather than watching passively.

Ask for the exact kind of help you need

When someone speaks too fast

Say “Could you speak a little more slowly?” /kʊd ju spik ə ˈlɪtəl mɔr ˈsloʊli/. This is polite, practical, and better than pretending you understand.

You can also say, “Would you mind slowing down a little?” /wʊd ju maɪnd ˈsloʊɪŋ daʊn ə ˈlɪtəl/. “Would you mind” is polite, though it is slightly more formal.

When you do not know a word

Ask “What does that mean?” /wʌt dʌz ðæt min/ or “What does ‘___’ mean?” The second version is ideal when one unfamiliar word blocks your understanding.

If you want spelling, ask “How do you spell that?” /haʊ du ju spɛl ðæt/. If you want pronunciation, say “How do you pronounce that?” /haʊ du ju prəˈnaʊns ðæt/.

This matters with informal vocabulary. A phrase can be understandable in a dictionary but unsuitable in a workplace or classroom. Our English slang guide explains many casual expressions, while the English swear words guide helps you recognize words that are best understood before you ever consider using them.

When an instruction has too many steps

Say “Could you walk me through it?” /kʊd ju wɔk mi θru ɪt/. This means: please explain the process step by step.

Another useful option is “Can we go over that one more time?” /kæn wi ɡoʊ ˈoʊvər ðæt wʌn mɔr taɪm/. It is warm and collaborative, making it useful with teachers and colleagues.

💡 Use a follow-up question

After saying that you do not understand, ask one focused question. “I’m not following. Which file should I open first?” is much easier to answer than “I don’t understand” alone.

Phrases to avoid in polite situations

Some statements are grammatically possible but can sound rude because they place blame on the other person.

PhraseWhy it can be riskyBetter alternative
You make no sense.Sounds accusatory.I’m not sure I understand what you mean.
That’s confusing.Can sound like criticism.Could you explain that another way?
What?Very casual and abrupt.Sorry, could you say that again?
Explain it properly.Implies the speaker explained badly.Could you walk me through it step by step?
I have no idea what you’re talking about.Can sound dismissive.I’m not familiar with that. Could you tell me more?

🌍 Directness changes with context

English has no single universal politeness level. In a close friendship, “What?” may be perfectly normal. In a hospital, classroom, job interview, or international meeting, a fuller request such as “Sorry, could you repeat that?” is safer. The relationship matters as much as the grammar.

Pronunciation: make your request easy to hear

When asking for clarification, clarity matters more than sounding fast. Stress the key words in phrases such as “Could you SAY that aGAIN, please?” and “Could you exPLAIN that another WAY?”

English rhythm often reduces small words. In quick speech, “Could you” may sound close to /kʊdʒə/, and “that again” may blend together. You do not need to copy every reduction immediately. First, say the important words clearly and pause after your question.

A short pause also gives the other person time to respond. Avoid filling every silence with “um” or repeating the entire sentence. One clear request is enough.

A practical three-step response

Use this simple pattern whenever you get stuck:

  1. Signal the problem: “Sorry, I don’t quite understand.”
  2. Name what you need: “Could you explain the last step again?”
  3. Check your understanding: “So, you want me to send it before noon, right?”

The third step is powerful because it prevents a second misunderstanding. It shows active listening and gives the speaker a quick chance to correct you.

You do not need perfect grammar before asking for help. In fact, asking a clear clarification question is one of the fastest ways to improve listening, vocabulary, and confidence in real English conversations.

Frequently Asked Questions

Is 'I don't understand' polite in English?
Yes, 'I don't understand' is polite and grammatically correct. It can sound slightly blunt if used alone in a formal setting, so add 'I'm sorry' or follow it with a specific request, such as 'Could you explain that again?' This shows that you want to understand rather than reject the speaker's point.
What is a more polite way to say 'I don't understand'?
A very polite option is 'I'm sorry, I don't quite understand.' You can also say 'Could you clarify what you mean?' or 'Would you mind explaining that another way?' These phrases work well with teachers, colleagues, customer-service staff, and people you have just met.
What does 'I'm not following' mean in English?
'I'm not following' means that you cannot understand the logic, sequence, or explanation someone is giving. It is especially common during discussions, lectures, and work meetings. It usually refers to the whole idea, not simply one word that you did not hear clearly.
Can I say 'I don't get it' at work?
You can say 'I don't get it' with friendly coworkers, particularly in informal teams. In a meeting with clients, managers, or people you do not know well, choose 'I don't quite understand' or 'Could you walk me through that?' Those alternatives sound more professional and collaborative.
How do I ask someone to repeat something in English?
Say 'Could you say that again, please?' when you need the speaker to repeat the same words. Say 'Could you explain that again?' when you heard the words but need a clearer explanation. This distinction helps you ask for exactly the kind of support you need.

Sources & References

  1. Ethnologue, Ethnologue: Languages of the World, 27th edition, 2024
  2. British Council, The English Effect
  3. Cambridge Dictionary, English Dictionary and Learner's Dictionary, accessed 2026
  4. Brown and Levinson, Politeness: Some Universals in Language Usage, Cambridge University Press
  5. Celce-Murcia et al., Teaching Pronunciation, Cambridge University Press

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